As soon as we have handed over your order to DHL, we will send you a shipping confirmation by email.
From this message you can find all the information you need to track the status of the package on www.dhl.de.

You have the opportunity to view the current status of your order in your customer account at any time. Register now.

Please click here to find out more about shipping.

We are very sorry if everything is not OK with your order. In this case, please contact our customer service directly via our email: service@meilis-online.com. We will take care of your request as quickly as possible.

The buyer must contact us himself. Please always include your order number .
Received a defective piece of jewelry

Please send us photos here that show the entire piece of jewelry and the defect.
Wrong piece of jewelry received

Please send us a photo of the entire order and the back of the box of the incorrect piece of jewelry here.
A piece of jewelry is missing

Please let us know whether you received an empty box or the item was completely missing.

Please report your return to us immediately  Customer portal so that we can register your return and process it as quickly as possible!

Please enter the email address you used when placing your order. You will receive a 6-digit code . Enter the code and tell us what you want to return and why. Please note that you will only be redirected to register your return if you enter the data correctly.

Returning your items is free and easy. You can return the items within 30 days.

You can find all further information about returns here .

You have the right to return the goods within 30 days of receiving the package without giving any reason. 

This does not apply to voucher cards and personalized items.

We only accept returns for new and unworn pieces of jewelry.

If your order is defective or a piece of jewelry is missing, this must be reported by email before it is returned. Otherwise, there is no guarantee that the full purchase price can be refunded. *

If you have used a discount, it is tied to the minimum purchase value** of the promotion. If the price falls below this limit, the discount cannot be offered any further.

When purchasing a bundle, the individual products are counted as a total product and can therefore only be returned in full. If you are returning a bundle, please send all the associated items back together.

We do not send a confirmation of receipt after receiving your return. You can use the tracking number of your return to see where the package is located. Once we have processed your return, you will receive a notification by email. Due to the high volume of orders, there are currently longer processing times. The processing time for returns is currently 2-3 weeks . We would like to ask you to refrain from asking multiple questions, as this will unfortunately slow down our processes even further.
Please keep the issued return receipt carefully until the refund has been processed.

If you return pieces of jewelry from different orders in one package, please make sure that all pieces of jewelry are in the correct boxes and that the delivery notes for the orders are filled out and enclosed.

Please note that you register the returns in advance in our returns portal. To do this, each order must be registered individually. You can then use one of the return labels to return the item.

No return shipping costs will be deducted from your refund when your return is processed. Please check this after your refund has been processed and contact our customer service if there is anything wrong with your refund.

If your right of return is exceeded, your return will be automatically sent back to you. Please contact our customer service in advance if you are unable to meet the return deadline. We will be happy to find a solution together. It will then no longer be possible to register in our returns portal.

*If you received a free item through a promotion, we ask you to return this item as soon as your order falls below the minimum purchase value due to a return.

**Minimum purchase value: This applies to orders for which a minimum purchase value is required, for example to receive a purchase advantage in the form of a discount code or piece of jewelry.

A direct exchange is not possible with us. If your desired product is available, you are welcome to order it online from our shop. You can send the unwanted piece of jewelry back to us and of course you will get your money back.

You have the option of returning your goods to us within 30 days of receipt.

Please register your return in advance in our customer portal. You can find all information about this here .

Please note that for returns, we do not deduct any return shipping costs from your refund. However, you must bear the costs for another return within the same order yourself.

Please check whether a discount code was used in your order. This is distributed as a percentage across all pieces of jewelry included in the discount campaign. This means that only the amount actually paid will be refunded.

If the discount code is linked to a minimum purchase value, the discount can only remain in effect if the minimum purchase value is not fallen below after your return. Otherwise your discount will expire.

The same applies to partial shipments where a discount code is applied to the cheaper piece of jewelry. In the event of a cancellation of the more expensive piece of jewelry, the cheaper piece of jewelry will be recalculated at the full price and only the difference will be refunded.

All amounts will always be refunded according to the payment method used.
If you have used a voucher, the amount that was paid using the voucher will also be credited back to it.
This means that your voucher will be “reloaded” with the refunded amount, so you can easily use it again!